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YMCA of Metro Atlanta

Your Y Member experience just got an upgrade! 

We’ve just launched an upgraded Y app along with a new membership management and program registration system – all to improve your member experience online and on the go! 
 
What you can look forward to: 

  • Seamless Account Management: Easily access and manage your Y account online, anytime. 
  • Streamlined Registration & Checkout: Enjoy an improved online registration and checkout process. 
  • Enhanced Mobile App Features: Quickly scan in at the Y, reserve group exercise classes, access virtual workouts through our library of on-demand fitness classes, and much more! 
     

HOW WILL THIS TRANSITION AFFECT ME? 

Great question!  

This webpage serves as a resource to find answers and provide guidance to help you navigate the transition smoothly. We’re excited to bring you a streamlined, enhanced experience with our new systems, and we’re here to support you every step of the way!  
 
If you ever need additional assistance, please use the chat feature on our webpage or contact our Member Support Center at 404-267-5353. 

 

HOW DO I ACCESS MY Y ACCOUNT ONLINE?  

  1. Visit this link ymcaatlanta.org/login
  2. Select “Create Account” at lower right corner of the page.   
  3. Fill in your information on the next screen, using the email associated with your current YMCA membership, then click “Submit”.   
  4. Next, check your email inbox for a confirmation email that will include a link to login and set your password.   
  5. Click the link in the email and follow the prompts to begin accessing your account online.  

You're all set!
   
Having trouble? Contact our Member Support Center using the chat feature on our webpage or by calling 404-267-5353.
   


HOW DO I UPDATE OR DOWNLOAD THE NEW Y APP?  

You can use the Y app to check-in at the Y, reserve group exercise classes, and stay in the know about happenings at your Y!   

We have had so much excitement over our new app, we have overloaded it! If the app update is not working for you, or if you are having trouble logging in, please wait a few days and try again using the instructions below. 

In the meantime...

You can use the old Y app to continue scanning in at your branch.

You can reserve group exercise classes by visiting ymcaatlanta.org/schedules.

 

If you have questions or need assistance, please contact our Member Support Center using the chat feature on our website below, or by calling (404) 267-5353.

 

STEP ONE – Update or Download the App   
If you already have the previous Y app and have automatic app updates on your phone turned on, your app SHOULD update itself. You can check to see if it has updated by looking to see if the app icon is now BLUE with a white Y logo.

If your app is updated, you can skip ahead to STEP TWO.  
If your app has not updated on its own, follow the instructions below to manually update the app. 
   
If you already have the Y app, follow these steps to update it:   

On iPhone:   

  • Open the App Store   
  • Using the search tool (magnifying glass) in the lower right hand corner, enter “YMCA Atlanta” then tap the “Search” button. 
  • Scroll down to find the YMCA of Metro Atlanta app. 
  • Tap update OR Tap the app icon to initiate update     

On Android:   

  • Open the Google Play Store app  
  • Tap your profile icon in the top right corner  
  • Tap “Manage apps and device”  
  • Tap “Manage”  
  • Find the Y app and tap it  
  • Tap update   

If you are having trouble updating the app on your phone, you may need to update your operating system. 

If you do not yet have the Y app... 

  • Visit the Apple App Store or Google Play Store and search “YMCA Atlanta”   
  • Select our app  
  • Click download   

You can also easily find our app by clicking here:  
App Store  
Google Play Store  
   

STEP TWO - Log in to the new Y app  

  • Log in using the email associated with your YMCA member account. 
  • Check your email for your unique PIN number. 
  • Return to the app and enter your PIN. You will then be prompted to set your new password.
  • If you do not receive an email with your pin, select "Forgot Password" and follow the instructions from there.
       

You’re in!  
 
PLEASE NOTE – If your email isn’t working when you attempt to login, or if your email is pulling up an incorrect or non-YMCA facility, please contact our Member Support Center using the chat feature on our webpage or by calling 404-267-5353 and we can help determine the issue.
 

WHAT ABOUT GROUP EXERCISE CLASS RESERVATIONS?

You should be able to make class reservations online at ymcaatlanta.org/schedules until you are able to download the app. 

Because we know the transition to the new app will take some time, your branch may be allowing group ex class participation without reservations. Please check in with your branch for additional assistance.
 


WHY DOES THE PROGRAM SEARCH FEATURE LOOK DIFFERENT? 

Our program search tool is now operated through our new program registration system. That means things look a little different. We recommend using the search filters on the left side of the search page to narrow down what you are looking for. Ways to filter include your preferred location, program type, age range and more. 
 
Having trouble? Contact our Member Support Center using the chat feature on our website or by calling 404-267-5353.

 

Billing Changes for Current Members 

As part of this transition, we will be updating our billing dates. Starting on November 15, 2024, all membership billing will occur on either the 1st or the 15th of each month. 

Additionally, monthly membership billing has previously covered membership dues from your bill date through 1 day prior to your bill date the following month. After November 5, the new monthly billing will cover the calendar month (1st of the month through last day of the month), regardless of whether you are billed on the 1st or 15th of the month.  

 

Here’s how the change will affect your billing date: 

  • If your current billing date falls between the 2nd and 14th of the month, your new billing date will be the 1st of the month. If the 1st of the month ever falls on a weekend or holiday, you may be billed on the following business day. (If your current billing date falls between the 5th and 14th of the month, you will not be charged during the month of November but will be assessed prorated charges on your December bill to include your November membership fees. See below for more details.) 
  • If your current billing date falls between the 15th and the end of the month, your new billing date will be the 15th of the month, or the next business day if the 15th falls on a weekend or holiday. 
  • If your current billing date is on the 1st of each month your billing date will not change. 

 

Prorated Fees or Credits that may appear on your next statement: 

  • Making this change will require that our systems be offline from November 5 to November 12. Therefore, no billing will occur between those dates. 

  • During the next two billing cycles following this transition, November 15 and December 1, we will prorate your bill to ensure that you are paying only for the days you are a Member. Some Members will see a credit to their account, whereas others will see an additional charge. 

  • Previously, your monthly membership billing covered membership dues from your bill date through 1 day prior to your bill date the following month. After November 5, new monthly billing will cover the calendar month, regardless of whether you are billed on the 1st or 15th of the month. For example: membership dues paid on December 1 or on December 15 will cover your membership from Dec. 1 - Dec. 31. This means you may have already paid for days in November or December on your last bill prior to this transition. 

  • If your current billing date falls between the 5th and 14th of the month, you did not receive a charge during the month of November due to our systems being offline for this transition. Your next bill will be on Monday, December 2 (as Dec. 1 falls on a Sunday), and will include an additional charge for prorated November membership fees that you were not billed for in November.  

 

Therefore, on your next billing statement on or after November 15, you will receive either a credit OR a prorated additional charge on your statement: 

  • Credits will be for days in November or December that were already paid prior to Nov. 5. 
    • The billing statements for November 15 will cover membership for November 1 – 30, and the billing statement for December 1 will cover membership for Dec. 1 – 31.  
    • Therefore, if your last payment prior to November 5 included days that would also be covered by your next bill after the transition, you will be credited for those days. 
  • Prorated charges will be for Members who were not billed at all in November and will cover days in November that were not included in your October billing statement.
  • If your current billing date is on the 1st of each month your billing date will not change and you will not receive a credit or owe prorated fees.

Please refer to this chart for additional detail to understand your credited or prorated membership fees due to the transition.

trec billing sheet
Frequently Asked Questions About Billing Changes

 

I was just charged on November 15. Why is my bill smaller than it normally would be for a month of my membership? 

Your bill is smaller for November because we have moved from rolling monthly billing (you normally pay on the date you first joined) to calendar month billing (on the 1st or 15th of the month). 

Your billing date is now the 15th of each month. Members cannot change their billing date at this time.

Your October bill paid for your membership from the date of your October bill through one day before that date in November. Your November 15 bill includes only the remaining days in the month of November that were not already included on your October bill. Thus, you received a one-time credit for those pre-paid November days. 

When you receive your next bill on December 15, it will be for your regular monthly membership dues amount and it will cover December 1 - 31 of your membership.  

Moving forward, even though you are billed on the 15th of the month, that bill is covering the membership cost for the entire calendar month. 

 

I’m not sure I understand how billing is changing. Can you simplify it for me?  

Sure. All the information is a lot to understand. In simplest terms, here is what is happening:  

We are switching from rolling billing (which is billing on any date of the month that pays for the next 30 days going forward of your membership) to calendar billing (which means you are now billed on the 1st or 15th of the month for the current calendar month – so even if you bill on the 15th, it covers your membership form the first day of that month through the last).  

This means current Members fall into one of four groups:  

  1. Members billed on 11/15/24 were previously billed between the 15th and end of the month and have now been moved to a new bill date of the 15th of the month. This means they were billed LESS than their typical monthly rate because they had already paid for part of the month of November when they were last billed in October. The 11/15 bill includes charges only for the remaining days in the month of November. Next month, they will be bill for their regular monthly dues amount on Dec. 15th. 
      
  2. Members who were previously billed between the 2nd and 4th of the month have now been moved to a bill date of the 1st of the month. Because their last bill in November included 1-3 days of their membership dues for the month of December, their next bill on 12/1/24 will include a credit for those days December that were already paid for. So, that bill will be LESS than their typical monthly dues bill.  

  3. Members who were previously billed between the 5th and 14th of the month are now moving to a billing date of the 1st of the month. These members were not billed in November, due to our systems transition. Therefore, on their 12/1/24 bill, they will see MORE than their current monthly dues included to catch them up for the days in November when they weren’t billed PLUS their regular December dues. 
  4. Members that already had a bill date of the first of the month shouldn’t see any changes and their bill will remain the same. 

 

Can you explain what the charges showing on my statement are for and how to understand the adjusted amount on my bill?

Here is a screen capture of the account page in yourY online account where you can view your scheduled payments. The blue text explains your charges for this bill:

Screen shot of billing page

 

HAVE ADDITIONAL QUESTIONS? 

We understand that changes to billing dates can be an adjustment, and we are here to support you through this transition. If you have any questions or need assistance, please use the chat feature on our website (the green voice bubble icon at lower right corner of your screen), or call our Member Service Center at 404-267-5353. 

 

ABOUT THE YMCA OF METRO ATLANTA 
The YMCA of Metro Atlanta is a non-profit 501(c)(3) organization that has been impacting lives and strengthening communities for more than 165 years. By providing services and support networks, building bridges between people from all backgrounds and engaging stakeholders at various levels, the Y has maintained its relevance, helping to create stronger, more cohesive communities for all.

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