We are excited to announce the YMCA of Metro Atlanta will be transitioning to a new membership management and registration system on November 13, 2024. This change will bring enhanced features and improved efficiencies to better serve you – our valued Members!
How will this change affect you? Great question!
This webpage serves as a resource to find answers and information to help you understand this change. We look forward to the new and improved systems ahead!
If you ever need additional assistance, please call or email our Member Service Center:
404 -267-5353
Billing Changes for Current Members
As part of this transition, we will be updating our billing dates. Starting on November 15, 2024, all membership billing will occur on either the 1st or the 15th of each month.
Additionally, monthly membership billing has previously covered membership dues from your bill date through 1 day prior to your bill date the following month. After November 5, the new monthly billing will cover the calendar month (1st of the month through last day of the month), regardless of whether you are billed on the 1st or 15th of the month.
Here’s how the change will affect your billing date:
- If your current billing date falls between the 2nd and 14th of the month, your new billing date will be the 1st of the month. If the 1st of the month ever falls on a weekend or holiday, you may be billed on the following business day. (If your current billing date falls between the 5th and 14th of the month, you will not be charged during the month of November but will be assessed prorated charges on your December bill to include your November membership fees. See below for more details.)
- If your current billing date falls between the 15th and the end of the month, your new billing date will be the 15th of the month, or the next business day if the 15th falls on a weekend or holiday.
- If your current billing date is on the 1st of each month your billing date will not change.
Prorated Fees or Credits that may appear on your next statement:
- Making this change will require that our systems be offline from November 5 to November 12. Therefore, no billing will occur between those dates.
During the next two billing cycles following this transition, November 15 and December 1, we will prorate your bill to ensure that you are paying only for the days you are a Member. Some Members will see a credit to their account, whereas others will see an additional charge.
Previously, your monthly membership billing covered membership dues from your bill date through 1 day prior to your bill date the following month. After November 5, new monthly billing will cover the calendar month, regardless of whether you are billed on the 1st or 15th of the month. For example: membership dues paid on December 1 or on December 15 will cover your membership from Dec. 1 - Dec. 31. This means you may have already paid for days in November or December on your last bill prior to this transition.
- If your current billing date falls between the 5th and 14th of the month, you will not receive a charge during the month of November due to our systems being offline for this transition. Your next bill will be on Monday, December 2 (as Dec. 1 falls on a Sunday), and will include an additional charge for prorated November membership fees that you were not billed for in November.
Therefore, on your next billing statement on or after November 15, you will receive either a credit OR a prorated additional charge on your statement:
- Credits will be for days in November or December that were already paid prior to Nov. 5.
- The billing statements for November 15 will cover membership for November 1 – 30, and the billing statement for December 1 will cover membership for Dec. 1 – 31.
- Therefore, if your last payment prior to November 5 included days that would also be covered by your next bill after the transition, you will be credited for those days.
- The billing statements for November 15 will cover membership for November 1 – 30, and the billing statement for December 1 will cover membership for Dec. 1 – 31.
- Prorated charges will be for Members who were not billed at all in November and will cover days in November that were not included in your October billing statement.
- If your current billing date is on the 1st of each month your billing date will not change and you will not receive a credit or owe prorated fees.
Please refer to this chart for additional detail to understand your credited or prorated membership fees due to the transition.
Have additional questions?
We understand that changes to billing dates can be an adjustment, and we are here to support you through this transition. If you have any questions or need assistance, please do not hesitate to contact our Member Service Center at 404- 267-5353 or email us at memberassist@ymcaatlanta.org.
ABOUT THE YMCA OF METRO ATLANTA
The YMCA of Metro Atlanta is a non-profit 501(c)(3) organization that has been impacting lives and strengthening communities for more than 165 years. By providing services and support networks, building bridges between people from all backgrounds and engaging stakeholders at various levels, the Y has maintained its relevance, helping to create stronger, more cohesive communities for all.