FREQUENTLY ASKED QUESTIONS

In November 2024, we launched an upgraded Y app along with a new membership management and program registration system. 

Anyone who has NOT logged in to their YMCA online account or registered for a program or membership since November 15, 2024 will need to CREATE A NEW ACCOUNT in order to access your existing account or register for programs.

Have additioinal questions? Contact our Member Support Center using the chat feature on our webpage or by calling 404-267-5353.

Once you create your account, you'll be able to access your membership details and register for programs online.

1. Visit this link ymcaatlanta.org/login
2. Select “Create Account” at lower right corner of the page.   
3. Fill in your information on the next screen, using the email associated with your current YMCA membership, then click “Submit”. If you do not know what email address is associated with your YMCA account, please contact your Y location.
4. Next, check your email inbox for a confirmation email that will include a link to login and set your password.   
5. Click the link in the email and follow the prompts to begin accessing your account online.  

You’re all set!
   
Having trouble? Contact our Member Support Center using the chat feature on our webpage or by calling 404-267-5353.

Visit ymcaatlanta.org/app to learn how to download or update your Y app.

STEP ONE - CREATE YOUR ACCOUNT

As noted above, if you have not registered for a program or logged in to your Y account since November, you will need to create a new account - even if you previously had a Y account you used online prior to November of 2024. If you have logged in to your Y online account since November 15, you can skip this step.

• CLICK HERE and then select "Create an Account" in the lower right hand corner of the screen.
• Be sure to use the email address associated with your Y membership or past Y registrations. If you do not know what email address may be associated with your account, please contact your Y location.
• The system will guide you through the process of creating your account.

This account is simply an online account, it is not creating a Y membership if you do not already have one.
 

STEP TWO - BECOME A Y MEMBER

If you are already an active Y facility member or already have a program membership, you can skip this step.

• In order to register for Y programs, you must first be a Program Member or a Facility Member of the YMCA. Program Members are families who participate in Y programs, but do not access the YMCA wellness center and other full Facility Member benefits.
• You'll need to register for your Y Program or Facility Membership BEFORE you register for Y programs. Our online system does not allow you to purchase both the membership and program at the same time.
• To register for your Y membership, CLICK HERE.
• Then select your preferred location.
• Then, select "Family" and look for either a Facility Membership (called Family Monthly) or a Program Membership (called Program Annual).
• Complete the registration process by following the prompts.

Don't forget, YMCA Facility Members receive exclusive reduced "Member Rate" pricing for programs!

STEP THREE - REGISTER FOR PROGRAMS

• If you are not already logged into your Y account, CLICK HERE to log in.
• Once you are logged into your account, select "Find Programs" in the blue navigation bar at the top of the page.
• We recommend choosing your preferred location within the left-hand column first in order to browse only the programs at your desired location. This will reduce the number of options you see and will make finding the perfect program easier for you and your family. However, you can also leave the search set to "All Locations" to browse programs at all YMCA of Metro Atlanta locations.
• Next select the "Category" you would like to search from the left hand column options. This should return all program options in that category options for the location you selected.
• You can also narrow down results further by selecting the "Program" type lower down within the left column. This will further narrow down your search.
• You may also choose to filter by age or other factors available in the left column.
• After you have selected this filters, you should see program options populating in your search results. There may be several pages of programs to choose from, each with options available.
• Once you have found your desired program, simply click "Enroll" for that program.
• The system will walk you through the registration process from there.
• You may also add multiple programs to your cart before completing your checkout.
• Then you are all set for Y programs!

If you have any questions during the registration process, please reach out to our Member Support Center using the chat feature on our website or by calling 404-267-5353. Or, contact your preferred Y location.

What is changing?

The YMCA of Metro Atlanta is charged a processing fee every time a credit card is used, and starting in August of 2025, a 3% fee will be added to cover that cost. This fee goes to the payment processor, not the YMCA or your credit card company.

Why are you doing this?

Our payment processor charges the YMCA of Metro Atlanta a fee for each credit card transaction. Starting in August of 2025, we’re passing along that 3% fee to help cover those costs so we can keep more of our funding focused on serving our community.

When does the fee start?

The 3% fee will begin in August of 2025. It applies to all credit card payments made on or after that date.

Does the fee apply to my membership? What about other programs and services?

Yes. The 3% fee applies to all credit card transactions, including membership fees, early learning programs, afterschool and teen programs, youth sports, swim lessons, personal training, and more.

Will this impact overnight camp?

Overnight camp payments already include this type of processing fee, so nothing will change for those payments.

Will I be charged more depending on my payment schedule?

No. Whether you pay weekly, monthly, or on another schedule, the 3% fee stays the same.

Does the 3% fee go to the YMCA?

No. The fee goes to our payment processor, not the YMCA of Metro Atlanta or your credit card company. We’re simply passing on the cost to help preserve resources for programs and families.

I’m on financial assistance. Will I still be charged the fee?

Yes. The fee is applied by our payment processor and affects all credit card payments, regardless of income level or assistance. To avoid the fee, consider switching to another payment method.

Can I get an exemption?

No. There are no exemptions to the fee. However, it’s completely avoidable if you pay using a debit card or ACH (bank draft).

How can I avoid this fee?

Use a debit card or ACH (bank draft). The 3% fee only applies to credit card payments. For program payments, you may also pay with a check. However, this does not apply to membership fees which may not be paid by check.

How do I switch my payment method?

You can switch your payment method within the account page on our website. Just follow these steps:

• Visit https://ymcaatlanta.my.site.com/s/login/ to login to your account.
• Once you have logged in, click on More in the navigation bar below your personal details on the main account screen.
• Select Payment Methods from the dropdown list under More.
• Then click + New Stored Account and follow the prompts to enter your new
• payment card/account information.

Our staff is also happy to help you make the switch. You can request assistance by visiting your local YMCA branch, or by calling 404-267-5353 Monday through Friday from 9 a.m. to 7 p.m. or Saturday 9 a.m. to 1 p.m. to speak with a member of our Y team.

Can I split payments between credit card and another method to reduce the fee?

No. Each transaction must be made using one payment method. If a credit card is used, the 3% fee applies.

If I cancel a program, will I get the 3% credit card fee refunded?

No. The 3% fee is non-refundable. This fee helps cover the cost of processing your original payment and is not returned to us if a transaction is canceled or refunded.

Will I see the fee on my receipt or statement?

Yes. The fee will appear as a separate line item when you check out or view your payment history.

Why not just increase rates instead?

To avoid raising membership and program fees, we’re only passing along this fee to those who choose to use credit cards. It helps us keep membership and program fees affordable and funding focused on our mission.

How will I know about this change?

We’re committed to clear, respectful communication and want to make sure everyone has a chance to plan ahead and choose the best payment method for them.

We’re making sure you are informed in multiple ways:

• Email: We’re sending notifications to all members and program participants.
• Website: Details are posted on our website registration pages and FAQ section.
• In Person at Branches: Signs will be posted at front desks and common areas.
• At Time of Payment (Phone): If you pay by phone, our team will let you know before
• processing your payment.

Still have questions?

Our staff is happy to help. You can request assistance by visiting your local YMCA branch, or by calling 404-267-5353 Monday through Friday from 9 a.m. to 7 p.m. or Saturday 9 a.m. to 1 p.m. to speak with a member of our Y team.